The aim of this project was to enhance the functionality in the ordering, provisioning and trouble ticketing applications.

I was involved in the following projects:

-     Development and support of the Remedy application for ordering, provisioning and trouble ticketing.

-     Analysis and development of a Help Desk application for Office Automation, using Remedy.

-     Analysis, data-model design and development of the Availability calculation in Oracle PL/SQL.

-   Creation of the Business Object universe for reporting the Availability calculation.

-     Creation of functional and technical interface between the Ring Manager (Alarms manager) and the Remedy trouble ticketing database. Later on, the interface was replaced by the bridge Vantive/Netcool.

-     Creation of a procedure for data migration between Remedy and Vantive applications.

During this mission, I gained a strong knowledge in band-width network operator processes and environments such as Remedy, Oracle and Vantive.